Central New Yorkers needing someone to talk to during a personal crisis can make a free call to 988. Mental health professionals are on standby to help with a wide range of mental health issues from smaller life challenges, an emotional crisis or substance abuse. St. Joseph’s Hospital certified peer specialist Scott Murray suffered from PTSD following military service and said he finally went for help three years ago. Now, he helps others.
“You don’t have to know what tomorrow looks like. You don’t have to solve your entire life right now. You just have to give someone the opportunity to help you through the moment you’re in," Murray said. "And if somebody reaches out to you, you don’t have to have all the answers. Listen, stay present, help them make that next connection.”
Murray said he lives with PTSD and anxiety disorder. Recently, he says he helped a young woman struggling with suicidal ideation. Lauren Giannetti with St. Joseph’s Health said 988 launched in July 2022 as the National Suicide and Crisis Lifeline.
“Since then, this program has touched more than 23 million lives, 15 million calls, four million text messages and three million chats," Giannetti said.
Professionals on the 988 line divert people from emergency rooms with lifesaving services and help the callers avoid law enforcement involvement, when possible. The 988 service also offers a text to chat option for loved-ones who need help while avoiding escalating a situation.
