New Yorkers who didn’t receive a refund for a cancelled event due to the COVID-19 pandemic may now be eligible to get their money back. New York Attorney General Letitia James announced a $4.4 million settlement with Ticket Fulfillment Services and five ticket resale websites for failing to provide legally mandated refunds.
“As New Yorkers were suffering from the economic fallout of the COVID-19 pandemic, TFS and its affiliates illegally denied refunds to thousands of consumers for events that were cancelled — all while pocketing millions of dollars in the process,” said James.
James added that her office forced TFS to chance their cancellation policies going forward.
Consumers who are looking for a refund should contact the customer support for the website they used to purchase the tickets.
Since the beginning of the pandemic, the Attorney General has recovered more than $78,000 in refunds for cancelled event tickets.