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Shopping-related issues the top complaint reported to state AG

New York State Attorney General Letitia James stands on a podium in front of the US flag and the New York State flag.
New York State
New York State Attorney General Letitia James speaks at a news conference.

Price gouging, poor customer service and scams around retail shopping made up the most complaints to the state's attorney general's office last year.

A news release from the office of New York Attorney General Letitia James tallied the top complaints sent to her office in 2022, which included those related to home improvement, gas prices and banking issues.

With the surge in online shopping, the number of scams has gone up as well. James said to avoid that, shoppers should do some research on the website where they're shopping, and be aware of signs of fake sites, such as poor spelling.

The office also received thousands of complaints related to issues between landlords and tenants. Most commonly, renters complained about the property owners not complying with laws around security deposits.

James' office said renters should verify any documents they sign aren't outdated, but provides forms to submit security complaints.

The other complaints that round out the top 10 include challenges related to: credit, banking and mortgages; consumer services, including COVID-19 testing; vehicle sales and repairs; internet services and security; utilities, such as wireless phone and cable services; home improvement and contractors; airline services; gas price gouging and credit card surges.

John Smith has been waking up WAER listeners for a long time as our Local Co-Host of Morning Edition with timely news and information, working alongside student Sportscasters from the Newhouse School.