New York’s utility regulators say National Grid fell short of customer satisfaction goals to the tune of $3.7 million in 2024.
That’s the amount the company is being fined by the Public Service Commission for not meeting performance goals for residential and commercial/industrial customers.
National Grid isn’t alone. New York State Electric and Gas and Rochester Gas and Electric face even stiffer penalties. In all, utilities owe the state nearly $29 million in fines.