Chris Arnold

NPR correspondent Chris Arnold is based in Boston. His reports are heard regularly on NPR's award-winning newsmagazines Morning Edition, All Things Considered, and Weekend Edition. He joined NPR in 1996 and was based in San Francisco before moving to Boston in 2001.

Most recently, Arnold has been reporting on the financial struggle millions of Americans are facing amidst the ongoing coronavirus pandemic. As part of that, he's done investigative stories showing how mortgage companies have been misleading homeowners who've lost their jobs, demanding outrageous balloon payments if they skip mortgage payments and scaring them away from help that Congress wanted them to have under the CARES Act.

Arnold's reporting often focuses on consumer protection issues. His series of stories "The Trouble with TEACH Grants," that he reported with NPR's Cory Turner, exposed a debacle at the U.S. Department of Education through which public school teachers had grants unfairly converted into large student loan debts — some upwards of $20,000. As a result of the stories, members of Congress demanded reforms and the Education Department overhauled the program and is now giving thousands of teachers their grant money back and erasing their debts.

Arnold was honored with a 2017 George Foster Peabody Award for his coverage of the Wells Fargo banking scandal. His stories sparked a Senate inquiry into the bank's treatment of employees who tried to blow the whistle on the wrongdoing. Arnold also won the National Association of Consumer Advocates Award for Investigative Journalism for a series of stories he reported with ProPublica that exposed improper debt collection practices by non-profit hospitals who were suing thousands of their low-income patients.

In addition to reporting for NPR's main radio programs, Arnold has been hosting the personal finance episodes of NPR's Life Kit podcasts, which offer listeners actionable tips backed up by behavioral economics research on the best ways to save money, invest for the future and a range of other topics.

Arnold previously served as the lead reporter for the NPR series "Your Money and Your Life", which explored personal finance issues. As part of that, he reported on the problem of Wall Street firms charging excessive fees in retirement accounts — fees that siphon billions of dollars annually from Americans trying to save for the future. For this series, Arnold won the 2016 Gerald Loeb Award, which honors work that informs and protects the private investor and the general public.

Following the 2008 financial crisis and collapse of the housing market, Arnold reported on problems within the nation's largest banks that led to the banks improperly foreclosing on thousands of American homeowners. For this work, Arnold earned a 2011 Edward R. Murrow Award for the special series, "The Foreclosure Nightmare." He's also been honored with the Newspaper Guild's 2009 Heywood Broun Award for broadcast journalism. He was also a finalist for the Scripps Howard Foundation's National Journalism Award.

Arnold was chosen for a Nieman Journalism Fellowship at Harvard University during the 2012-2013 academic year. He joined a small group of other journalists from the U.S. and abroad and studied economics, leadership, and the future of journalism in the digital age. Arnold also teaches Radio Journalism as a Lecturer at Yale University and was named a Poynter Fellow by Yale in 2016.

Over his career at NPR, Arnold has covered a range of other subjects — from Katrina recovery in New Orleans and the Gulf Coast, to immigrant workers in the fishing industry, to a new kind of table saw that won't cut your fingers off. He traveled to Turin, Italy, for NPR's coverage of the 2006 Winter Olympics. He has also followed the dramatic rise in the numbers of teenagers abusing the powerful and highly addictive painkiller Oxycontin.

In the days and months following the Sept. 11 attacks, Arnold reported from New York and contributed to the NPR coverage that won the Overseas Press Club and the George Foster Peabody Awards. He chronicled the recovery effort at Ground Zero, focusing on members of the Port Authority Police department as they struggled with the deaths of 37 officers — the greatest loss of any police department in U.S. history.

Prior to his move to Boston, Arnold traveled the country for NPR doing feature stories on entrepreneurship. His pieces covered technologists, farmers, and family business owners. He also reported on efforts to kindle entrepreneurship in economically disadvantaged areas ranging from inner-city Los Angeles to the Pine Ridge Indian reservation in South Dakota.

Arnold has worked in public radio since 1993. Before joining NPR, he was a freelance reporter working out of San Francisco's NPR Member Station, KQED.

The pandemic is driving a major boom in the housing market that's breaking all kinds of records and exposing a very uneven economic recovery between the haves and the have-nots. The most dramatic increases are happening at the top end of the market — sales of homes costing $1 million and up have more than doubled since last year.

Millions of people are working from home while juggling their kids' remote schooling. And many who can afford to are buying bigger houses.

Fraudulent claims for unemployment benefits have been a problem for a long time, and states have set up systems to try to prevent such fraud. But lost in that effort is arguably a bigger problem: Some of those systems have hurt millions of innocent people, keeping the benefits they deserve in limbo.

They're people like Sevy Guasch, who lost his job as a food and beverage manager at a Marriott hotel near San Jose, Calif. In March, he applied for unemployment benefits. He went online, entered his information, and waited. And waited.

A manager at McDonald's likely paid more federal income tax than President Trump did the year he took office.

The president's tax returns show he paid just $750 in federal income taxes each year in 2016 and 2017 and paid nothing at all for many years before that, according to reporting from The New York Times.

When the coronavirus pandemic hit, Jesus Gonzalez was about a year into starting a Cuban food catering and "pop-up" business in Lexington, Ky. It's like "a food truck, but without a truck," he says.

His steadiest gig was setting up tables with a spread of Cuban food at local breweries so people could eat while quaffing pints. But then all that shut down. And he says things aren't back to normal enough yet for the breweries to bring him back.

Jean lost her job as a school bus driver in Chicago during the pandemic. She was managing OK with unemployment money. But then, about two weeks ago, she got a desperate call from her adult son.

"His job had laid him off, and he wasn't able to pay rent," she says. There was an eviction moratorium in Chicago, but Jean says the landlord wanted her son out anyway.

She says the landlord got someone to threaten her son, and to shoot his dog — a German shepherd mix he'd had for years.

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Before a new federal eviction ban went into effect recently, Alice and Jeremy Bumpus were on the verge of getting evicted. They live in a house outside Houston with their three kids, and they both lost their jobs after the pandemic hit. Alice worked at an airport fast food restaurant; Jeremy worked at a warehouse.

"We explained to the judge that due to everything that was going on, we just fell behind on just our one month's rent," Alice says.

For months after the pandemic hit, Caroline Wells and her husband were working remotely from their home in San Antonio while trying to ride herd on their two young children. She says the house has basically no yard, and it's on a busy street. So sending the kids outside to play was not happening.

Jane Courcy was living in San Diego doing IT consulting work for colleges and universities when the pandemic hit. Suddenly, her work dried up completely.

With the extra $600 a week in federal unemployment money she was able to get by. But with that gone now, she says the state benefits won't cover her rent and other bills.

"I'm concerned — will I have a place to live," Courcy says. "You know, I come from New England and we're strong people and we take care of ourselves, but we also need government to help us a little bit. When the money runs out, what do I do?"

Millions of Americans are refinancing their mortgages to save money as superlow interest rates create a rare financial bright spot amid the pandemic.

But homeowners are about to get hit with a big new fee. Starting next month, all home mortgages that are refinanced will have to pay half of 1% of the loan. In other words, $1,500 for a $300,000 mortgage.

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